FAQs

We bring together lots of independent sellers from around Australia and overseas. Because their products are all different and being shipped from different places, they may not all take the same time to reach you. Plus personalisation and international delivery can often add extra time on top.

To get an idea of when you can expect your order, take a look at the delivery information nestled beside the product info on each item’s page.

Alternatively, you can sign in to your account and click the ‘Track my order’ link to track the whereabouts of your parcel/s.

Each item includes a delivery note on the product page, so that you know what to expect. Remember, each individual order arrives on your doorstep directly from the seller you purchased it from, so delivery times may vary.

Delivery times

Unless otherwise specified on the product page, items will normally ship within 1-2 days of receipt of your order. If you live in Australia, your order should generally arrive between 5-7 days, sometimes sooner. If the item is hand-made to order, or coming from overseas, you can expect a longer delivery time of up to 4 weeks (please check the delivery note on the product page for details). *From date of dispatch.

Shipping

Free shipping on all orders over $100 (excluding certain bulky goods).
Orders will be shipped within 2 business days, unless indicated otherwise, and will arrive directly from the brand – because life is more fun when you have lots of online deliveries to look forward to!

Sign in to our site and go to My orders. Click on the order you’d like to check on and you’ll find the delivery details – including the estimated time frame – beside the product description.

Alternatively, you can sign in to your account and click the ‘Track my order’ link to track the whereabouts of your parcel/s.

As soon as your item has been dispatched, the seller updates your order status online and we send you an email. If you would like to see the status update on your order, you can sign in to our site and go to ‘my orders’ and the product tracking.

Each seller will send their own products so they will arrive separately. To get an idea of when you can expect your order, check in the delivery information nestled beside the product info on each item’s page.

If it’s been a while, or you’ve ordered more than one item from the same seller but they haven’t all arrived, you can either get in touch with the seller directly or with our support team.

 

No problems! Sign in to ‘My orders’ on our website and click on the order that you would like to redirect and scroll down to the order details and click ‘contact seller’. Then let them know your correct address. We recommend you to do this as soon as possible before the parcel is dispatched otherwise it might be difficult to try to redirect the parcel.

If you don’t hear back from your seller within 24 hours, please contact our customer support team and we’ll chase them up.

We offer FREE shipping on all orders over $100 (excluding certain bulky goods).
Orders will be shipped within 2 business days, unless indicated otherwise, and will arrive directly from the brand – because life is more fun when you have lots of online deliveries to look forward to!

More help

Can’t find what you’re looking for?
See if the links below can help you out.